What You Receive
Useful findings, not a vague answer.
- Testing matched to the reported symptoms
- A clear explanation of the findings
- Recommended repair, replacement or referral options
- Expected charges before additional work proceeds
Computer Diagnostics
Computer Diagnostics & Troubleshooting
Structured testing for computers that will not start, display properly, stay stable or perform as expected. We isolate the cause and explain the next step before additional work moves forward.
Service work completed in Franklinton, NCBy appointment only
Clear findings. Recommended next steps. No additional work without approval.
Diagnostic Levels
Start with the right depth of testing.
Select a level to see what it covers. The appropriate level depends on the symptoms and investigation required.
For common symptomsBasic Diagnostic$75
Best for straightforward software, performance and common hardware symptoms.
- Initial symptom review
- Focused hardware and software checks
- Findings and recommended next step
Repair credit: the $75 Basic Diagnostic fee is applied toward the repair when service is completed.
Request Basic Diagnostics →For intermittent or complex faultsAdvanced Diagnostic$150
Best for failures that require extended testing, reproduction or deeper isolation.
- Extended stability and component testing
- Intermittent-failure investigation
- Detailed findings and repair options
This diagnostic charge is separate from repair charges.
Request Advanced Diagnostics →For hardware and board symptomsHardware & Board Diagnostic$200
Best for deeper hardware faults, power-path symptoms and board-related investigation.
- Focused hardware fault isolation
- Board and power symptom assessment
- Repair, replacement or referral recommendation
This diagnostic charge is separate from repair charges. Component-level board work may be referred out.
Request Hardware Diagnostics →Problems We Diagnose
Find the cause before paying for the wrong fix.
Diagnostics establish what is failing, what can be repaired and whether replacement makes more sense.
No power
No display
Will not boot
Blue screens
Random crashes
Freezing
Overheating
Slow performance
Important Limitations
Some failures require a different path.
- Intermittent faults may require extended testing
- Parts and repair labor are not included in diagnostic pricing
- Advanced and board diagnostics do not apply toward repairs
- Component-level board work may be referred to a specialist
How Diagnostics Work
Clear from request through recommendation.
Describe the symptoms
Tell us what the computer is doing and when the problem began.
Confirm the appointment
We review the request and confirm the appropriate starting point.
Test and isolate
Hardware and software checks are performed based on the symptoms.
Review the findings
You receive the results and expected cost before additional work proceeds.
Diagnostic FAQs
Questions before you schedule?
Which diagnostic level do I need?
You do not need to know in advance. Describe the symptoms in your service request, and Ironwood PCs will confirm the appropriate starting level before testing begins.
How long do diagnostics take?
Timing depends on the symptoms and testing required. Intermittent or complex failures can require extended testing, and you will be updated if additional time is needed.
Does the diagnostic fee apply toward the repair?
The $75 Basic Diagnostic fee is applied toward the repair when service is completed. Advanced and Hardware & Board Diagnostic charges are separate.
Will you repair the computer without my approval?
No. You receive the findings, recommended work and expected charges before additional repairs, parts or costs move forward.
Should I back up my files first?
Yes, when the computer is still usable. If you cannot access your files, mention that in the request so data preservation can be considered before repair work begins.
Where is diagnostic service performed?
Service work is completed by appointment in Franklinton, NC 27525. The exact drop-off address is provided after your appointment is confirmed.
Ready to Get Answers?
Tell us what your computer is doing.
Submit the symptoms and preferred appointment time. We will review the request and confirm the right diagnostic starting point.
Serving Franklinton, Youngsville, Wake Forest, Rolesville, Raleigh and nearby communities.